All Systems Operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal, Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

CrossLab Connect Operational
Asset Monitoring ? Operational
CrossLab Connect Application ? Operational
iLab Operational
iLab Australia ? Operational
iLab Australia API ? Operational
iLab Canada ? Operational
iLab Canada API ? Operational
iLab DFCI ? Operational
iLab DFCI API ? Operational
iLab Europe ? Operational
iLab Europe API ? Operational
iLab Stanford ? Operational
iLab Stanford API ? Operational
iLab US API ? Operational
iLab US Primary ? Operational
Seahorse Analytics Operational
Seahorse Analytics ? Operational
SLIMS Operational
SLIMS Canada Operational
SLIMS Europe (Frankfurt) Operational
SLIMS Europe (London) Operational
SLIMS North America Operational
SLIMS Singapore Operational
SLIMS Sydney Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

iLab Routine Maintenance - Multiple Instances Jun 14, 2025 04:30-05:30 UTC

On Saturday June 14, 2025 at 4:30AM (UTC), routine maintenance has been scheduled for the following iLab server instances and API:

-iLab Primary U.S.
- iLab Stanford
- iLab Canada
- iLab Europe
- iLab Australia
- iLab DFCI
- iLab Content Management
- iLab Catalog Database

Maintenance is planned for 1 hour and during this time, please take note that users will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact Agilent iLab Support at [email protected], with any questions or concerns.
Posted on Jun 06, 2025 - 06:03 UTC

CrossLab Connect Routine Maintenance Jun 21, 2025 06:30-10:30 UTC

On Saturday June 21, 2025 at 6:30AM (UTC), routine maintenance has been scheduled for the following CrossLab Connect server instance: 

- Asset Monitoring   

Maintenance is planned for 4 hours and during this time, please take note that user will be experiencing server downtime of no more than 4 hours. We apologize in advance for any inconvenience that may be caused.

Please contact Agilent CrossLab Connect Support at [email protected], with any questions or concerns.
Posted on Jun 06, 2025 - 12:21 UTC
Jun 7, 2025

No incidents reported today.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025
iLab US Primary Application Service Issues
Resolved - We experienced a service disruption impacting access to the iLab platform beginning around 6:30 PM EST on May 30, 2025. Our teams worked diligently to identify and resolve the issue, and full service was restored approximately two hours later.

We acknowledge that real-time updates were limited during the incident, and we appreciate your patience as we focused on restoring functionality as quickly as possible. We are reviewing our internal processes to improve communication and response for future events.

The iLab platform is now fully operational. If you continue to experience any issues, please reach out to our support team.

Thank you for your understanding.
May 31, 01:25 UTC
Investigating - We are currently investigating this issue.
May 30, 23:45 UTC
May 30, 2025
May 29, 2025

No incidents reported.

May 28, 2025
SLIMS Cloud Singapore & Sydney - Urgent Maintenance
Completed - The scheduled maintenance has been completed.
May 28, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 12:00 UTC
Scheduled - On Tuesday, May 27, 2025 between 20:00 - 23:00 (SGT) we will be performing urgent infrastructure security maintenance on the Singapore and Sydney Agilent Hosted SLIMS environments.

Maintenance is planned for 3 hours and during this time, please take note that users will be experiencing service downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Time slot:

14:00 - 17:00 (CEST)
12:00 - 15:00 (UTC)
20:00 - 23:00 (SGT)
10:00 PM - 01:00 AM (Sydney time)

Impacted instances:
*.sgp.slims.agilent.com
*.syd.slims.agilent.com

Please contact your Agilent SLIMS project lead, with any questions or concerns.
May 27, 06:04 UTC
SLIMS Cloud Europe (Frankfurt & London) - Urgent Maintenance
Completed - The scheduled maintenance has been completed.
May 28, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 04:00 UTC
Scheduled - On Tuesday, May 27, 2025 between 06:00 - 09:00 (CEST) we will be performing urgent infrastructure security maintenance on the EU Agilent Hosted SLIMS environments.

Maintenance is planned for 3 hours and during this time, please take note that users will be experiencing service downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Time slot:

06:00 - 09:00 (CEST)
04:00 - 07:00 (UTC)

Impacted instances:
*.cloud.eu.genohm.com
*.fra.slims.agilent.com
*.ldn.slims.agilent.com
*.private..ldn.slims.agilent.com

Please contact your Agilent SLIMS project lead, with any questions or concerns.
May 27, 06:01 UTC
May 27, 2025
SLIMS Cloud North America & Canada - General maintenance
Completed - The scheduled maintenance has been completed.
May 27, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 06:00 UTC
Scheduled - On Tuesday, May 27, 2025 between 02:00 - 05:00 (EDT) or 08:00 - 11:00 (CEST) we will be performing urgent infrastructure security maintenance on the US and Canadian Agilent Hosted SLIMS environments.
Maintenance is planned for 3 hours and during this time, please take note that users will be experiencing service downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.
May 27, 05:56 UTC
May 26, 2025

No incidents reported.

May 25, 2025

No incidents reported.

May 24, 2025
CrossLab Connect Routine Maintenance
Completed - The scheduled maintenance has been completed.
May 24, 05:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 04:31 UTC
Scheduled - On Saturday May 24, 2025 at 4:30AM (UTC), routine maintenance has been scheduled for the following CrossLab Connect server instance:

- Asset Monitoring


Maintenance is planned for 1 hours and during this time, please take note that users will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.


Please contact Agilent CrossLab Connect Support at [email protected], with any questions or concerns.
May 23, 13:24 UTC
iLab Routine Maintenance - Multiple Instances
Completed - The scheduled maintenance has been completed.
May 24, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 04:30 UTC
Scheduled - On Saturday May 24, 2025 at 4:30AM (UTC), routine maintenance has been scheduled for the following iLab server instances and API:

-iLab Primary U.S.
- iLab Stanford
- iLab Canada
- iLab Europe
- iLab Australia
- iLab DFCI
- iLab Content Management
- iLab Catalog Database

Maintenance is planned for 1 hour and during this time, please take note that users will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact Agilent iLab Support at [email protected], with any questions or concerns.
May 13, 06:25 UTC
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